Privacy Policy

This Privacy Policy is designed to inform you about:

– How we collect, store, process, and disclose your personal information, and for what purposes it is used;

– The security measures we take to protect the confidentiality of your data;

– The person responsible for managing personal information for this website.

We collect only the personal information necessary for the following purposes and use it in accordance with applicable law:

A) To provide requested services: we use your information to respond to inquiries, process requests, provide information about our products and services, and offer a personalized experience.

B) To improve our services: we may use your information to enhance our offerings, perform statistical analyses, and conduct market research to better understand your needs and preferences.

C) To communicate with you: we may contact you with updates, important information, or promotional offers related to our products and services. You may opt out of these communications at any time.

D) To comply with legal obligations: we may disclose your information when required by law or when necessary to protect our legal rights, your safety, or that of others.

WE MAY COLLECT YOUR PERSONAL INFORMATION FROM THE FOLLOWING SOURCES:

GA4 tools, login cookies, and other similar technologies;

Our business partners or suppliers (Alcôve ensures these third parties have obtained your prior consent before sharing information);

Government authorities;
Information you voluntarily provide to us by email, phone, in person, or by subscribing to our newsletter.

COOKIE MANAGEMENT:

Cookies, web beacons, and similar technologies (collectively “cookies”) are small data files sent from a web server to your computer and stored by your browser on your hard drive. These cookies may contain information about your online preferences and often include an anonymous identifier to collect depersonalized data.

By accessing our website, you consent to our use of cookies in accordance with this policy. You may withdraw your consent at any time by adjusting your browser settings. However, disabling certain cookies may affect your browsing experience.

We share your personal information only in the following circumstances:

With trusted partners who assist us in providing our services, provided they agree to handle your data in accordance with our instructions and this Privacy Policy;

When required by law, or when disclosure is necessary to protect our legal rights, your safety, or that of others;

When you have expressly consented to the sharing of your information with a third party, or when necessary for a successor to Alcôve’s business (such as a merger, sale, or other transaction).

Please note that any government entity receiving your personal information is subject to the Access to Information Act (Québec).

We take reasonable security measures to protect your personal information from unauthorized access, disclosure, misuse, or alteration. However, please note that no method of data transmission over the Internet is completely secure, and we cannot guarantee absolute protection.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

This Privacy Policy may be updated periodically to reflect technological, legal, or regulatory changes. When changes occur, we will update the “last modified” date at the top of this page. We encourage you to review this policy regularly to stay informed about how we handle your personal data.

Our website may contain links to third-party websites, services, or applications. Alcôve has no control over the privacy practices of these external sites. The personal information you provide on these websites is not covered by our Privacy Policy and is instead governed by their own policies.

We are not responsible for the content or privacy practices of third-party sites and recommend that you carefully review their policies before sharing any personal information.

You have fundamental rights regarding your personal information, including:

he right to access your personal data and know its source;
The right to correct inaccurate information;
The right to request a copy of your personal information; and
The right to withdraw previously granted consent for data processing, where applicable.

If you wish to learn more about our data protection practices, file a complaint, or submit an access or correction request, please contact our Privacy Officer:

Nom
Adresse
Courriel

Alcôve reserves the right to charge reasonable fees for transcription, reproduction, or transmission of personal information upon prior notice.

Alcôve peut refuser votre demande pour les raisons suivantes :

Alcôve may refuse your request for the following reasons:

A legitimate and serious business interest;

Legal obligation to retain the information;

Disclosure could seriously harm a third party;

Technical limitations in providing the data in a structured format;

Inability to verify your identity or authority to act on someone’s behalf;

Disclosure could interfere with ongoing legal proceedings.

All responses to your requests will be provided in writing. In case of refusal, reasons for the decision and available appeal options will be clearly stated.

If you are a person with a disability, Alcôve will take reasonable accommodation measures upon request to enable you to exercise the rights outlined in this policy.